FIRST VISIT
Sponaugle Wellness Spa requests all new clients to arrive 10 minutes early to complete the New Patient Intake Form and review our Frequently Asked Questions. Thereafter, we recommend arriving 5 minutes prior to your appointment start time.
PAYMENT
Your convenience is very important to us, we accept Visa, MasterCard, American Express, Discover, Sponaugle Wellness Gift Card, or Cash.
REFERRAL PROGRAM
Share your experience and get a reward! When you refer a friend or family member to a service at our spa, both will receive a $15 spa credit toward your next visit.
GIFT CARD
Give the gift of relaxation and rejuvenation to your love ones. Gift cards can be purchased at the spa and be used for any service.
BOOKING POLICIES
We appreciate your time and booking with Sponaugle Wellness Spa. It is our responsibility to provide the highest quality service to all of our customers in a timely manner. Your appointments are very important to our team, and it is time that is reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request 24-hour notice for rescheduling or cancellation. Voicemail messaging is available 24-hours a day for your convenience.
LESS THAN 24-HOUR CANCELLATION & NO SHOWS
If you are unable to give the spa more than 24-hours of advance notice or no notice at all “no show”, you will be charged 50% for your first missed appointment and 100% on any other subsequent missed appointments.
ARRIVING LATE
We understand that life throws curve balls and you may be running behind. Please notify the spa that you will arrive late. If you arrive late, your appointment may be shortened in order to accommodate the following appointments. In special cases, and when our schedule will allow, we may be able to accommodate a full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The original reservation fee will be charged.
